Help & FAQs
Everything You Need to Know About Water Purifiers and Our Services
At SR Water Tech BD, we understand that choosing the right water purifier for your home or business is a significant decision. Clean water is essential for a healthy lifestyle, and we’re here to make the process simple and stress-free. On this page, you’ll find answers to common questions about water purification systems, their benefits, and our services. Whether you’re looking for help selecting a product or need assistance with installation and maintenance, we’ve got you covered.
Why should I buy a water purifier?
A water purifier ensures that you and your family drink safe, clean water by removing harmful impurities like bacteria, viruses, heavy metals, and sediments. It also improves the taste and smell of water, making it healthier and more enjoyable. Purifiers help protect against waterborne diseases and provide peace of mind, knowing your drinking water is safe for everyday use.
How do I know which water purifier is right for my home?
Choosing the right purifier depends on your water source and its quality. If your water comes from a municipal supply, a UV or UF purifier is usually enough. For groundwater or areas with high TDS, an RO purifier is a better choice. Consider the number of users, budget, and features like storage capacity before deciding. Our team can help you pick the best option for your needs.
How often should I service my water purifier?
Regular servicing is essential to ensure your water purifier functions efficiently. Most purifiers need maintenance every 6 to 12 months, depending on usage and water quality. Timely filter replacements and cleaning keep the system effective and extend its lifespan. Check the user manual or consult our team for specific service schedules.
What is TDS, and why is it important?
TDS stands for Total Dissolved Solids, which are minerals, salts, and impurities in water. While some TDS is beneficial for health, excessive levels can affect water taste and safety. A water purifier with a TDS controller helps balance the mineral content, ensuring your water is both safe and refreshing to drink.
Can a water purifier handle salty or hard water?
Yes, an RO purifier is designed to treat salty or hard water by removing excess salts, minerals, and impurities. It makes the water suitable for drinking and protects your appliances from scaling caused by hard water.
What services does your company provide for water purifiers?
We offer a wide range of services, including free water testing, installation, filter replacements, repairs, and regular maintenance. Our team ensures your purifier remains in top condition, providing you with clean and safe water.
Do you provide after-sales support?
Yes, we provide comprehensive after-sales support, including regular servicing, spare parts, and expert advice. Our customer care team is always ready to assist with any queries or issues, ensuring your experience is smooth and hassle-free.
How do I know when to change the filter?
Most water purifiers have indicators that notify you when the filter needs replacement. If you notice changes in water taste, smell, or flow rate, it’s time to check the filter. Our experts can guide you on the correct schedule based on your purifier’s model and usage.
Is installation included in the purchase?
Yes, we provide free installation for all our water purifiers. Our skilled technicians ensure proper setup and test the purifier to confirm everything works perfectly before leaving your premises.
Can I use the same purifier for home and commercial purposes?
It depends on the model and capacity of the purifier. Home purifiers are typically designed for smaller volumes, while commercial purifiers handle higher demands. If you need a purifier for commercial use, we recommend a high-capacity model. Our team can suggest the best options based on your requirements.
What happens if my purifier stops working?
If your purifier stops working, contact our customer support team. We offer quick repair services to get your purifier back in action. Most issues can be resolved quickly with proper troubleshooting and expert care.
How can I check the quality of my water at home?
You can use a TDS meter to measure the Total Dissolved Solids in your water. However, for a detailed analysis, we offer free water testing services. Our experts can assess your water quality and recommend the most suitable purification system.
Do you provide AMC (Annual Maintenance Contracts)?
Yes, we offer AMC plans to ensure your purifier receives regular servicing and filter replacements. These contracts help you save on maintenance costs and keep your purifier running smoothly throughout the year.
Are your purifiers energy-efficient?
Our water purifiers are designed to be energy-efficient, consuming minimal electricity while delivering maximum performance. This helps reduce your energy bills without compromising water quality.
Can your purifiers handle water with high iron content?
Yes, we offer purifiers equipped with specialized filters to remove iron and other heavy metals. These models ensure your water is safe to drink and free from the metallic taste caused by iron.
Do you provide water purifiers for specific industries?
Yes, we supply water purification systems tailored for various industries, including hospitality, healthcare, education, and manufacturing. Our commercial-grade purifiers handle large volumes and diverse water quality challenges effectively.
What payment options do you accept?
We accept multiple payment methods, including cash, credit/debit cards, and online transfers. Flexible mobile banking options are also available, payment method like Bkash, Nagad making it easier to pay the purifier you need.
Do you offer eco-friendly water purification solutions?
Yes, we provide purifiers that minimize water wastage and are energy-efficient. Some models also include features like recyclable filters, making them environmentally friendly choices.
Can I upgrade my existing water purifier?
Yes, we offer upgrade options to enhance your current system’s performance. Whether you need a higher-capacity model or advanced filtration features, our team can help you choose and install the right upgrade.
How do I contact your customer support?
You can reach our customer support team via phone, email, or our website. Our representatives are available to assist with queries, service bookings, and technical support. For urgent issues, we offer priority assistance to resolve them quickly.
Your health and well-being are our top priorities. With SR Water Tech BD, you’re not just getting a water purifier-you’re investing in safety, quality, and peace of mind. If you didn’t find the answer to your question here, feel free to contact our team by WhatsApp live chat . We’re always ready to assist you in choosing, installing, or maintaining the perfect water purifier for your needs. Together, let’s ensure that every drop you drink is pure and refreshing.
